Terms & Conditions
Effective Date: 26 August 2026
Welcome to Jewelestial. These Terms & Conditions govern your access to and use of the Jewelestial website and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.
1. General
Jewelestial reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Any changes will be effective once published on this page.
You are responsible for reviewing these Terms & Conditions periodically.
2. Products & Product Information
We make every effort to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However:
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Product colours may appear slightly different depending on your device or screen settings.
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Minor variations may occur due to the handcrafted or manufacturing process.
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Product availability may change without prior notice.
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Jewelestial reserves the right to correct any errors, inaccuracies, or omissions on the website.
3. Pricing
All prices displayed on the website are subject to change without prior notice.
The applicable price at the time of placing your order will generally be considered the order price, except in cases of obvious pricing errors or technical issues.
Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process wherever applicable.
4. Orders & Order Acceptance
Placing an order on our website constitutes a request to purchase the selected product.
Jewelestial reserves the right to accept, reject, cancel, or limit any order at its discretion, including in situations involving:
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Product unavailability
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Incorrect pricing or product information
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Payment-related issues
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Suspicious or fraudulent transactions
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Incorrect customer or delivery information
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Technical or system errors
If an order is cancelled after payment has been received, the eligible amount will be refunded according to our Cancellation & Refund Policy.
5. Payment
Customers agree to provide accurate and complete payment information when placing an order.
Payments may be processed through third-party payment gateways. Jewelestial does not store sensitive payment information such as complete card details unless expressly permitted and required by applicable law.
We are not responsible for delays or failures caused by banks, payment gateways, or other third-party payment service providers.
6. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated timelines displayed on the website.
Delivery timelines may vary due to:
Once an order has been handed over to the shipping partner, delivery is subject to the courier company's processes.
Customers are responsible for providing a complete and accurate delivery address and contact information.
7. Cancellation, Return & Refund
Cancellation, return, replacement, and refund requests are governed by our Cancellation & Refund Policy.
Customers are encouraged to review that policy before placing an order.
8. Customised & Personalised Products
Certain products may be customised, personalised, engraved, resized, or made specifically according to customer requirements.
Once production or customisation has commenced, such orders may not be eligible for cancellation, return, exchange, or refund unless the product is defective or there is an error attributable to Jewelestial.
9. Jewellery Care & Usage
Customers are responsible for taking reasonable care of their jewellery after delivery.
Jewellery may be affected by exposure to:
Normal wear and tear, scratches, tarnishing, discolouration, or damage resulting from improper use may not be considered manufacturing defects.
Please follow any care instructions provided with your product.
10. Intellectual Property
All content available on the Jewelestial website, including but not limited to:
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Logos
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Brand names
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Product photographs
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Designs
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Graphics
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Text
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Videos
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Website layout
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Marketing materials
is owned by or licensed to Jewelestial and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from Jewelestial.
11. Website Use
You agree to use the website only for lawful purposes.
You must not:
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Attempt to gain unauthorised access to the website or its systems
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Introduce viruses, malware, or harmful code
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Use the website for fraudulent purposes
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Copy or misuse website content
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Interfere with the operation or security of the website
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Provide false or misleading information
Jewelestial reserves the right to restrict or terminate access to users who violate these Terms & Conditions.
12. Third-Party Services & Links
Our website may contain links to or integrations with third-party websites, payment gateways, logistics providers, social media platforms, or other services.
Jewelestial does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party services.
Your use of third-party services may be subject to their respective terms and policies.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Jewelestial shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Jewelestial's liability, where applicable, shall be limited to the value of the relevant order or transaction, subject to applicable law.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded.
14. Personal Information
Customer information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you agree to the collection and use of information as described in our Privacy Policy.
15. Fraud Prevention
Jewelestial reserves the right to verify orders and customer information where necessary to prevent fraudulent or unauthorised transactions.
Orders identified as potentially fraudulent or suspicious may be held, cancelled, or subjected to additional verification.
16. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with the use of the website or purchase of products shall be subject to the jurisdiction of the appropriate courts in India.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Jewelestial
Email: info@jewelestial.com
Phone/WhatsApp: +91 9870453999
We value your trust and are committed to providing a transparent, secure, and reliable shopping experience.
By using the Jewelestial website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
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