Cancellation & Refund Policy

Effective Date: 26 August 2026

At Jewelestial, we believe in providing our customers with a transparent, secure, and trustworthy shopping experience. Every order is carefully processed and our products are packed with utmost care to ensure they reach you safely.

Please read our Cancellation & Refund Policy carefully before placing your order.

1. Order Cancellation

• Orders can be cancelled only before they are dispatched.

• To request a cancellation, please contact our customer support team as soon as possible with your Order ID.

• Once an order has been dispatched, cancellation may no longer be possible.

• For customised, personalised, engraved, or made-to-order products, cancellation may not be permitted once production has started.

2. Refunds for Cancelled Orders

If your cancellation request is accepted before dispatch, the eligible refund will be processed to the original payment method used for the purchase.

• Refund processing will generally begin within 5–7 business days after cancellation approval.

• The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

• Any applicable non-refundable charges, if clearly communicated at the time of purchase, may be deducted from the refund amount.

3. Damaged, Defective or Incorrect Products

We take great care while checking and packing every order. However, if you receive a product that is:

• Damaged during transit

• Defective or has a manufacturing issue

• Different from the product you ordered

• Missing any item included in your order

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

1. Your Order ID

2. Clear photographs of the product

3. Photographs/videos of the packaging received

4. A brief description of the issue

Our team will review the request and, where applicable, arrange a replacement, repair, or refund depending on the nature of the issue and product availability.

4. Return Eligibility

A return or replacement may be accepted only after verification by our team.

The product should generally be:

• Unused and unworn

• In its original condition

• Returned with original packaging, tags, certificates, and accessories, wherever applicable

• Free from damage, alteration, or signs of use

Products damaged due to improper handling, misuse, accidental damage, or normal wear and tear may not qualify for return or refund.

5. Jewellery-Specific Conditions

For jewellery products, returns may be subject to additional verification to ensure the product returned is the same product originally dispatched.

Any product that has been altered, resized, engraved, customised, repaired, polished, or otherwise modified after delivery may not be eligible for return or refund unless the issue is determined to be a manufacturing defect.

6. Refund for Unavailable Products

If, due to an unforeseen circumstance, Jewelestial is unable to fulfil an accepted order, we will inform the customer and provide an appropriate resolution, which may include a full refund to the original payment method.

7. Shipping & Delivery Issues

If a package appears visibly damaged at the time of delivery, customers are encouraged to record an unboxing video and contact us immediately.

If an order is returned to us due to an incorrect/incomplete delivery address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch, where applicable.

8. Non-Refundable Situations

Refunds may not be provided in cases including, but not limited to:

• Change of mind after dispatch

• Products damaged after delivery due to customer handling

• Products showing signs of use or wear

• Customised or personalised products, where production has already commenced

• Failure to follow product care instructions

• Incorrect information provided by the customer resulting in unsuccessful delivery

9. How to Request a Cancellation, Return or Refund

Please contact our customer support team with your Order ID and relevant details.

Email: info@jewelestial.com
Phone/WhatsApp: +91 9870453999

Our customer care team will review your request and guide you through the next steps.

10. Policy Updates

Jewelestial reserves the right to modify or update this Cancellation & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

By placing an order on the Jewelestial website, you acknowledge that you have read and understood this policy.

Thank you for trusting Jewelestial. We are committed to making every purchase a safe, transparent, and delightful experience.